top of page

Our frequently asked questions

Help Center

Is the source and buried of the goods we sell genuine?

All the products we sell are genuine, and some of the products are supplied to private hospitals in the United States.

Are you registered in the border country?

HLZ GROUP is registered in the United States, Canada, the United Kingdom, Hong Kong and Mainland China.

Can your online store accept any payment methods?

Our online store accepts multiple payment methods

Visa, Mastercard, American Express, UnionPay, JCB, Diners Club International, Discover, Visa Electron, Maestro, Alipay, Virtual Currency, Faster Payment System (FPS), PayMe, PayPal

Do you use a logistics company?

We will entrust our subsidiary HLZ International Priority to handle logistics matters

Shipping to Hong Kong and Macau: SF Express

Shipping to Mainland China: SF Express

Other countries and regions: United Parcel Service (UPS)

Cooperative Brand (HK Region)

unnamed.jpg
Screen Shot 2021-12-18 at 11.40.58 PM.png
OIP.jpg
R (1).png

Charity Donation

IMG_7175.jpg

Technical Support

chatgpt-logo-chat-gpt-icon-on-white-background-free-vector.jpg

ChatGPT by OpenAI

images.jpeg

Gemini by Google

st_small_507x507-pad_600x600_f8f8f8-removebg-preview.png

deepseek

Contact us

 

Email:

cs@hlz-group.com

Registered Pharmacist/Registered Dietitian

Recommended Health Products

University Professor of Life Sciences

Joint research and development of functional health products

Free Local Delivery

Home delivery | Pick up at SF Express station or smart cabinet

Mainland China / Overseas Shipping Service

EMS / UPS | 7-14 working days

service cnc.png

Free SF Locker Self-pickup CLICK & COLLECT

Flexible Area | 24 Hours

Office Hours

Monday to Friday:
9:00-19:00

Saturdays, Sundays and public holidays:
Rest

Screenshot 2026-05-20 at 13.45.43.png

https://www.hlz-group.com

 

This website is regulated by Hong Kong and US laws.

 

All websites of HLZ GROUP have been automatically translated by Wix and Google.

.

Email reply services and all current customer service methods (eg, WhatsApp, etc.) are provided by the following artificial intelligence services.

.

Some images and videos on all HLZ GROUP servers have been generated by the following artificial intelligence services.

 

 

© 2026 HLZ GROUP All Rights Reserved

bottom of page