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Our policy information
Everything you need to know
We founded HLZ GROUP with only one goal: to create the best shopping experience for our customers. We strive to provide excellent customer service and pride ourselves on never deviating from our founding principles. Review our Store Policies, detailed below. If you have further questions, please contact us and we will be happy to help you.
HLZ's Commitment
Born different,
born equal;
proud with the world.
Born equal, equal rights and pride
Sexual Orientation Equality
Love and Talent Know No Boundaries at HLZ
We deeply believe that every sexual orientation deserves the warmest embrace. Within our inclusive culture, who you love and how you identify will never be a barrier to your advancement. By cultivating a workplace where everyone—regardless of whether they are straight, gay, lesbian, or non-binary—can bring their whole selves to work, we unlock a more powerful collective impact. Therefore, we commit to recruiting and developing talent inclusively, ensuring that every individual can show up authentically while enjoying absolute respect and fair compensation.
Homosexuality
No matter where we hail,
no matter whom we love.
"Here, nationality is never a barrier. More importantly, no matter what your sexual orientation is—whether you are straight, gay, or lesbian—you never have to hide who you are.
At HLZ, the essence of love is the heartbeat, and everyone is a uniquely shining individual. Your orientation, gender, and nationality do not define you; your value is the only standard."
Steven，HLZ 17PLUS1 Support
Joseph，Steven's Lover
Heterosexual
Love in every form,
beautiful in every
way here.
Before HLZ Group, as a straight man, 'Diversity and Inclusion' wasn’t something on my radar. Standing here now, I feel its real power. Nationality, being straight, gay, or lesbian—none of it matters at HLZ. Everyone starts equal. We don’t label; we value sheer competence.
Kelvin，Project Officer
Vivien，Kelvin's Lover
Merit Over Circumstance
Opening Doors for Career Returners and Overcomers.
We deeply believe that equal professional opportunities have the power to transform lives. HLZ is dedicated to dismantling workplace barriers, actively providing equitable employment opportunities for single mothers, mothers returning to the workforce, and individuals—both men and women—seeking a fresh start and financial independence following domestic crises. Here, competence is our sole metric. By fostering a secure environment where those who have overcome life's adversities can truly thrive, we build a more resilient organization. Therefore, we commit to recruiting and training talent in an inclusive, supportive manner, ensuring absolute dignity and fair compensation for all.
Resilience & Rebirth
Under the company’s shield,
a mother and daughter
stand fearless against
domestic violence,
embracing their
fresh start.
"Since joining HLZ, I am no longer afraid. The company provided my daughter and me with a free, secure premium safehouse and complimentary legal services to prosecute my ex-husband for domestic violence. HLZ gave us our life and justice back."
Kavya，HR Officer
Breaking the Silence
The Courageous Confession
of a Male Domestic
Abuse Survivor
"Since joining HLZ, I have finally found safety. Having survived emotional, physical, and sexual abuse from my ex-wife and her family, the company stepped in to provide us with a free, secure premium safehouse and complimentary legal services to prosecute my ex-wife. HLZ proved that everyone, regardless of gender, deserves protection, dignity, and justice."
Johnny，Head of Corporate Development - United Kingdom
At HLZ, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. HLZ will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law.
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