Terms of use

1. Service

1.1 We are HLZ GROUP (hereinafter referred to as "we", "our company" or "HLZ"), and we own and operate the website. Our website provides a convenient mode of shopping through the Internet, including through the use of applications or software.

1.2 Please read the following terms and conditions carefully. By using the website, you agree to be bound by the following terms and conditions.

1.3 We reserve all rights to change these terms and conditions at any time and from time to time without notice. The revised terms and conditions will be effective from the date of posting. Your continued use of our website and our services constitutes your agreement to accept the latest version of these terms and conditions.

1.4 Meanings of certain terms used in the Terms and Conditions:

1.4.1 "We" is a reference to the name of the person or company providing the Services.

1.4.2 "You" is a reference to the person to whom we provide services or deliver goods and to whom payment is made for goods delivered by us.

1.4.3 "Content" refers to all texts, images, logos, icons, photographs, videos, moving visual concrete images or sound combinations and images and sound effects selected, shown or used by or related to our website , computer programs and other materials.

1.4.4 "Commodity" refers to the goods or services that you order and will pay for through our website.

1.4.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether registered or not and applications to register or apply for registration of any of the above), confidentiality Data rights and all other intellectual property rights of a similar or corresponding nature that may exist now or in the future anywhere in the world.

1.4.6 "Service" has the meaning given in Article 1.1.

1.4.7 "Website" refers to HLZ's website (www.hlzgroup.com) and any related websites linked to it.

1.4.8 "User Content" means the meaning given in Article 10.1.

2. Registration 

2.1 You must register with us when using the Services or making an order. By registering, you represent (and we are entitled to rely on such representations) that you are 18 years of age or over and capable of forming legally binding contracts.

2.2 When you use our services, you agree that:

2.2.1 provide true, accurate, current and complete information about you when completing the registration form; and

2.2.2 Maintain and update your registration information in real time to ensure that the relevant information is true, accurate, up-to-date and complete. We reserve the right to suspend or terminate your registration if we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete.

3. Order 

3.1 We are responsible for managing the website, arranging the order processing process and fulfilling the delivery of the goods you order through our website.

3.2 When you place an order, it means that you purchase the goods at the specified price of the goods. Once submitted, you cannot cancel the relevant order, even if we have not accepted or rejected your order.

3.3 We will confirm receipt of your order by email. This confirmation email will provide:

3.3.1 Your order details,

3.3.2 Details of prices charged,

3.3.3 Your order follow-up information, and

3.3.4 Information expected to be sent and delivered.

This communication will signify our acceptance of your order. You can track the status of your order online.

3.4 Our acceptance of your order will only cover the goods referred to in the confirmation, and may not cover all the goods you ordered. If this is the case, your order for that part of the order will only be accepted when we issue a further confirmation of acceptance for the remainder of your order.

3.5 We reserve the right at our sole discretion not to accept or cancel an order for any reason, including but not limited to:

3.5.1 There is not enough stock for the goods you ordered;

3.5.2 failure to arrange delivery for your region; or

3.5.3 The price indicated on one or more items you ordered is incorrect due to human error or computer error.

3.6 If we cancel your order, we will notify you by email and will credit your account with any amount deducted from your credit card as soon as possible and within 30 days of your order being placed. You accept that we shall not be liable for any compensation for your dissatisfaction.

4. Payment

4.1 If the price of the Goods is higher when we intend to accept your order than when you made the order, we will

4.1.1 cancel your order, or

4.1.2 To contact you to inquire about your intention to pay a higher price or to cancel your order.

4.2 If we cancel an order and you have made any payment, we will issue you a refund. You agree and accept that we shall not be liable for any compensation for your dissatisfaction.

4.3 We only accept Visa, MasterCard and bank transfer payments, and all orders will be settled in Hong Kong dollars. When you place an order, you authorize us to pay by your nominated credit card/bank transfer for the amount of the goods at the time of our acceptance of your order. Title to the Merchandise does not pass to you until payment is received.

4.4 We use third-party payment services for online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you in conducting credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.

5. Delivery service

You will be the owner of the merchandise. Once the Merchandise has been delivered to you, you hold the Merchandise at your own risk and we shall not be liable for their loss or damage.

5.1.6 Unless otherwise specified, a delivery fee of HK$50 will be charged for each delivery. We are currently offering free shipping on orders over HK$350.

5.2 Overseas regions

5.2.1 If you choose the postal company designated by MW108 to post the order, you accept and fully agree that the postal company will handle all shipping matters. HLZ will not take any legal responsibility for the delivery process of the courier and its standard terms and conditions for shipments.

5.2.2 The maximum weight of the package preset on the website is 8kg. If the weight of the order exceeds 8kg, we will charge an additional shipping fee.

5.2.3 After receiving your order, we will process your order as soon as possible, including 2~3 working days for preparation and packaging. The delivery time of the goods depends on the delivery destination you choose.

5.2.4 Once the order is confirmed, it cannot be changed or canceled.

5.2.5 Your order may need to go through customs clearance procedures, which may lead to delivery beyond our estimated delivery time. When the goods are shipped to the destination, the local customs will assess the tax on the package, and you may need to be responsible for import duties and taxes. All customs clearance costs will be borne by you, please check with your local customs authority for details.

5.2.6 When ordering goods, the orderer must clearly understand in advance the laws and regulations of the country/region where the customer is located on imports and the prohibited goods. In case the goods ordered are confiscated in the country/region to which The company is not responsible, and the company cannot refund the product purchase price and delivery fee to the customer due to these reasons.

5.2.7 The company will not be responsible for any problems with customs clearance or delays in delivery due to customs clearance procedures.

5.2.8 We will not be responsible for any lost or stolen parcels once they have been dispatched. The order will be sent to the address you provided. If the address you provided during order processing is incorrect, or the recipient fails to pick up the package and needs to resend it, we will not be responsible for any lost or returned packages. additional costs.

5.2.9 The prices displayed on the website are in Hong Kong dollars (HKD). All orders will be settled in Hong Kong Dollars (HKD). If you pay with a non-Hong Kong dollar credit card, an additional exchange rate charge may be incurred. For detailed fee information, please contact your credit card issuer.

6. Return or Exchange

6.1 Unless otherwise specified, no return or exchange of goods will be accepted. Please read the return or exchange policies specified for individual products before ordering.

6.2 If the goods you ordered are faulty, defective or damaged (through no fault of yours), or the goods are not what you ordered, or the quantity delivered is incorrect, you can return or exchange them within one month of the date of delivery, provided that:

6.2.1 Specified returns or replacement policies apply to individual products;

6.2.2 Please keep all packaging materials, including original packaging, HLZ packing box, receipts and related gifts. We will notify you of the status of your return request as soon as we confirm that the status of the product meets the requirements of our return policy.

6.3 You agree and accept that returned merchandise is only eligible for refund in the form of an HLZ gift certificate (refund) with an expiry date for your next purchase. Cash refunds will not be provided. If any promotional discount is applied to the total purchase amount at the time of purchase, you will be refunded the MW108 Voucher (Refund) for the amount paid for the item. You agree and accept that when your user account is terminated, all HLZ gift certificates (refunds) will be cancelled.

6.4 You agree and accept that acceptance of product replacement is subject to stock availability.

6.5 You agree and accept that it is at our sole discretion whether to accept return or exchange of goods. Under no circumstances will we accept returns directly to us or be liable for any damages incurred by you for any reason whatsoever.

7. Disclaimer and limitation of liability 

The Company, its employees, contractors and any third-party suppliers (collectively referred to as "we") make no representations or warranties regarding the following:

7.1 We do not represent or warrant that access to our website (including use of mobile applications or software) or any part thereof will be uninterrupted, reliable or error-free.

7.2 We do not represent or warrant to you that our website or any of its contents will be accurate, complete or reliable.

7.3 We do not represent or warrant that:

7.3.1 any service (whether provided by us or not) will be provided with due care and skill; or

7.3.2 Any Goods (whether supplied by us or not) will be of merchantable quality or will be suitable for any purpose (notwithstanding prior notification to us of that purpose).

7.4 You agree that no data transmission over the Internet can be guaranteed to be absolutely secure. Although we strive to protect this information, we do not warrant and cannot ensure the security of the information you transmit to us. You transmit any information to us at your own risk.

7.5 To the extent permitted by law, we exclude all liability to you (whether in contract, tort or otherwise and whether or not due to our negligence):

7.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions with respect to or in connection with our website (including the use of applications or software) or any information therein;

7.5.2 failure to provide our website (or any part thereof), goods or services;

7.5.3 any delay in supply, or failure to supply or make available goods or services, or any negligent supply of goods or services;

7.5.4 Any product/point redemption product is not of commercial quality or suitable for its intended use; or

7.5.5 Any misrepresentation about our website, goods or services/products for point redemption.

7.6 Except as required by law:

7.6.1 We will not be liable to you for any indirect or consequential loss, damage or expense, including loss of profits, business or goodwill arising from any problem you notify us, and

7.6.2 We will have no obligation to pay you any money by way of compensation, unless otherwise stated in these terms and conditions.

7.7 You must comply with and comply with all applicable regulations and laws, including obtaining all customs, import or other permits required to purchase goods from our website. We make no representations or accept any responsibility for the export or import of goods purchased by you.

7.8 You agree that these restrictions are reasonable in view of the nature of our website, especially since you will enter into a separate contract with the supplier each time you redeem merchandise through our website.

7.9 Nothing in the above exclusion shall affect any statutory right which cannot be excluded. However, in that event our liability (as permitted by law) will be limited to resupplying the service or goods to you.

7.10 The above exclusions or limitations shall be construed as separate and severable provisions of these Terms and Conditions.

8. Guarantee

8.1 You represent, warrant and undertake that you will not:

8.1.1 use our website for any fraudulent or illegal purpose;

8.1.2 Use our website to defame, abuse, harass, stalk, threaten or violate the rights of others (including but not limited to the privacy or publicity rights of others);

8.1.3 obstruct or interfere with the operation of our website or the server or network used by our website; or violate any regulations, procedures, policies or regulations of the relevant network;

8.1.4 transmit or distribute to our website any viruses, worms, Trojan horse programs or other computer codes that are harmful or intrusive or that may or intend to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;

8.1.5 reproduce, reproduce, sell, resell or exploit any part of our website (including applications or software), or use or link thereof for any commercial purpose;

8.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including making applications or software);

8.1.7 Frame or reproduce any part of the Website without our prior written consent;

8.1.8 create databases by means of organized downloading and storage of Content, User Content or any Site content; and

8.1.9 Infringe any copyright, design right and intellectual property right of the product.

9. Content

9.1 The intellectual property rights in all content are owned, controlled or licensed by us. Except for the rights granted to you in Clause 9.2, these Terms and Conditions do not confer on you any right or interest in the Content and we reserve all other rights.

9.2 Subject to these Terms and Conditions, you may use the Content for your own personal use.

9.3 Unless you have obtained our express written consent or you are expressly authorized by law, you may not:

9.3.1 Use the content for any commercial or other non-personal purposes;

9.3.2 copy or transmit the Content to any other device or to any other person; or

9.3.3 Reprint, distribute, communicate to the public, revise, reformat, prepare derivative works or display the content.

9.4 You acknowledge and agree that if you breach any of the terms of these Terms, we may, at our sole discretion, no longer supply any Content to you.

9.5 We will use all commercially reasonable efforts to ensure the accuracy of the Content but make no warranty or representation (express or implied, statutory or otherwise) as to the accuracy, quality or completeness of the Content or its suitability for any purpose, and we Nor will it assume any responsibility for this.

10. User Generated Content 

10.1 When you submit any user-generated content (including all text, files, images, photographs, sounds, videos or other material) (“User Content”) to our website, you grant us a perpetual, irrevocable, non-exclusive , worldwide, transferable, sublicensable, fully paid-up, royalty-free license to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works from, display and otherwise use User Content on the Site (including But not limited to promoting and reposting part or all of the website in any form of media and through any media channel). Without limitation, the rights you grant to us under this Clause 10.1 include the right to grant sublicenses to each user of the Website to use User Content as the functionality of the Website permits from time to time. You hereby waive and cause all other creators of User Content to waive all moral rights in and to User Content (including the right to identify the creator of User Content or the right to object to derogatory treatment of any User Content), whether such rights are present or Whether it exists anywhere in the world at any time in the future.

10.2 You represent, warrant and covenant that:

10.2.1 You have the legal right and authority to grant the license in clause 10.1 above;

10.2.2 You are the owner of the User Content and/or have all necessary rights, consents, permissions and licenses to grant us the license in clause 10.1 above;

10.2.3 By exercising the license in clause 10.1 above, we will not infringe the intellectual property or other rights of any third party;

10.2.4 Where the User Content identifies any individual person (whether by name, picture or otherwise), you have obtained all consents and permissions from such person for our use of the User Content pursuant to the license in clause 10.1 above;

10.2.5 User Content does not include any material that may be unlawful, defamatory, obscene, objectionable, endangers the safety of any person, is intended to harass any person or is not suitable for display on the Website; and

10.2.6 Upon our request, you will provide us with written copies of any consents, permissions and licenses required of you.

11. Indemnity 

You agree to defend us and all of our directors, employees and contractors against any claims, losses, damages, costs, expenses (including legal expenses) or other liabilities arising out of any breach of any covenants, warranties, representations and agreements herein and all of our directors, employees and contractors, and hold us harmless.  

12. Linked site 

Certain links (including hyperlinks) on our website will take you away from our website. Links are provided for your convenience only and the inclusion of any link does not imply our endorsement or endorsement of the linked site, its operator or its content. We are not responsible for the content of any website other than ours.  

13. Termination 

13.1 If you breach any of the terms and conditions, we may immediately terminate your access to our website or registration.

13.2 Any rights accrued by either party on the date of termination will remain enforceable after termination.

14. Intellectual property 

14.1 The intellectual property rights in all content, user content, design, text, images and other materials on our website, the selection or arrangement thereof are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.

14.2 All trademarks, product names and company names or logos on our website are our property or the property of their respective owners. We do not grant approval for the use of any such trademarks, appearance, product names, company names, logos or designations, and such use may constitute a violation of the rights of the holders.

15. General matters 

15.1 If the representations and warranties in these terms are made to us and the suppliers of goods through our website, you acknowledge and agree that the representations and warranties are intended to grant rights to and serve all relevant suppliers The relevant suppliers may rely on and enforce the relevant representations and warranties made by you.

15.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. Any changes to these terms and conditions will be posted on the website and continued use of our website after any such changes constitutes your agreement to be bound by the revised terms and conditions of use. This right includes the right to change any document forming part of these terms and conditions.

15.3 We take privacy issues very seriously. Our Privacy Policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

15.4 We reserve the right at our sole discretion to refuse access to our website, or any part thereof, without notice, and to refuse to provide our services to any user who breaches these terms and conditions.

15.5 We will not be liable to you for any breach of these terms and conditions of use, nor will we be liable to you for any failure to provide or delay in providing our services through the website as a result of any event or circumstance beyond our reasonable control. responsibility.

15.6 We may assign these terms and conditions or appoint any third party including group companies to provide services to you on its behalf, or to perform any of our obligations set out in these terms and conditions.

15.7 You may not assign or otherwise deal with all or part of your rights and obligations under these Terms and Conditions without our written consent.

15.8 These Terms and Conditions set out the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements with respect to the subject matter of these Terms and Conditions. Neither party is entitled to rely on any agreement, understanding or arrangement not set out in these terms and conditions.

15.9 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts. If any part of this Agreement is legally unenforceable, that part will be effective to the fullest extent permitted by law, while the other parts will remain in full force and effect.

16. Force majeure 

If due to any "force majeure" reasons (including fire, casualty, accident, natural disaster, natural disaster, any law, order, declaration, regulation, requirement or requirement of the Hong Kong Special Administrative Region Government or any agency thereof, strikes, labor disputes, labor shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delay in transportation or any other reason (whether or not similar to the foregoing reasons) beyond HLZ’s reasonable control), which results in HLZ’s inability to perform its responsibilities under this website, HLZ shall not be liable for this to the extent of such hindrances.